Learn How Loop Boosts Your Shop’s Customer Satisfaction, Revenue, and Operations.

Frequently Asked Questions

Loop’s service enables shops to schedule and manage pickups and deliveries for their customers through an easy-to-use app. This adds convenience for your customers and can help increase customer satisfaction and retention.

To schedule a move, navigate to the main navigation in your Loop Shop Portal and select, Schedule Move. The lead time for a move is dependent on the type of move, time, and day of the week. For moves schedule days in advance, you can expect drivers to arrive at the time of pickup. For all move types, you can expect drivers to arrive within 90 minutes.

A Round Trip move is ideal for services where the vehicle needs to be picked up from the customer, brought to your shop, and then returned upon completion of service.

A Pickup move is best suited for customers who cannot bring their vehicle to the shop but can pick it up after the services are completed.

A Return move is for customers who drop off their vehicle and prefer it to be returned to them post-service.

Using Loop’s services is straightforward through a unique URL provided for your own consumer marketing purposes or via the Shop Portal where you can schedule rides directly.

For round trip moves, you will be able to let Loop know that the vehicle is ready for pickup, and returned back to the customer, in the Moves of the portal. First, find the customer’s vehicle that is ready for pickup, second, select Schedule Return and enter the necessary information.

To ensure your shop, and your customer’s vehicle are protects, are Loop affiliated drivers are trained and background checked to ensure the highest level of professionalism.

If a move needs to be rescheduled or canceled, please reach out through the Contact Us page in your shop portal and enter the necessary information so your request can be processed. You will receive a confirmation of your cancellation.

There is a monthly subscription fee for the service. Costs vary for rides depending on the distance of the ride. Note, if the shop schedules the ride, they bear the cost or they can pass it on to the customer. If the customer schedules it, they pay for the service.

If you choose our vehicle pickup and delivery service, there is a delivery fee. Loop’s pickup and delivery service saves vehicle owners time and money. It eliminates the need for to personally drop off their vehicles, saving time and avoiding transportation costs. This service also reduces wear and tear on the vehicle by minimizing trips to the repair shop. Overall, it offers convenience, efficiency, and cost-effectiveness. 

Unlike other concierge or shuttle services, Loop’s pricing is strictly based on the mileage of the move; no surcharges dependent on time of day, time of week, or availability of drivers will be priced in. Interested in seeing the price of the move? Simply enter trip details, and select Get Quote.

To ensure your shop is not overbooked, we ask for Blackout Days. This refers to the number of days you want blocked out to ensure no new appointments are scheduled over existing ones. We recommended setting this to the number of days in which you are typically booked out.

If you schedule the service, your account will be charged accordingly. You are charged at the time of each complete ride.

If a customer schedules their own service, they are responsible for the payment, which is facilitated through our customer webapp.

You will receive a unique scheduling link to share with your customers via your preferred communication channels. This link allows them to book services directly, aligning with your specified timings.

Communications include confirmation of bookings, reminders, and notifications about any changes or updates.

Our app includes support features where you can report conflicts or issues, and our customer service team will assist in resolving them promptly.

We prioritize security with encrypted data storage and transmission to protect all customer information handled through our app.

Yes, our service is flexible, allowing you to customize the frequency and types of services to match your shop’s requirements.

We closely monitor and coordinate with our delivery partners to ensure adherence to scheduled times, with adjustments made for any reported delays or issues.

Loop provides hands-on and remote training options. If you’d like a team training session, we are happy to oblige at no cost to you or your shop. All you have to do is reach out to your onboarding specialist!

The first five shops in each market will receive a number of deliveries for free to share with their customers and test the full experience of Loop! Think you’d like to try Loop at your shop? Schedule a demo today!

We have systems in place to quickly address and communicate any delays or issues, ensuring minimal disruption to the scheduled service.

Customers can leave feedback directly through the app, which is monitored to help us continuously improve the service quality.

Your responsibilities include managing the scheduling, handling payments if you initiate the service, and ensuring good communication with your customers.

You can discontinue the service at any time. Please contact our support team to process the termination smoothly.

Our support team can be reached directly via our dedicated support contact page in your Loop Shop Portal.